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Bubalu Online wants to ensure that its customers are 100% satisfied. If you are not, simply return the merchandise, in its original condition and packaging, within 14 days of purchase (shipment date) and we will exchange the product or you may receive a full refund which will be made for your original purchase price minus our shipping costs.

 All returned items must be in their original condition with all tags and packaging intact. Items returned without the original packaging or in less than perfect condition may be subject to a 25% restocking fee or returned at the customers expense.

  • Shipping and handling charges are not refundable. No exceptions.
  • We do not pay for the cost of returning items to us or reimburse the customer for return shipping.
  • You must pay for return shipping costs yourself. No exceptions.
  • For your security please return your gift with an insured carrier. (e.g. Fed Ex, UPS, or USPS Parcel Post) and retain your receipt. This will protect you in case the gift is damaged or lost in transit as we are not responsible for returns that are not trackable and we have not received.
  • Products must not be worn, altered, washed, or used.
  • Shoes must not have any marks on the bottoms. Be sure to try on shoes on a carpeted surface.
  • We do not accept returns on items that were damaged while worn or washed, shrunk in the wash, or did not hold up after being worn.
  • Products must have tags attached.
  • Products that came in packaging (for example, shoes in a shoe box), must include their original packaging.
  • Any items marked Final Sale may not be returned. If an item is final sale, you will see Final Sale on that item's product page.
  • All Sale items are final sale
  • Unauthorized returns will either be charged a 25% restocking fee, or refused and shipped back to you at your expense.

Please email service@bubaluonline.com to get a return authorization number and for shipping instructions.

Please send authorized returns to:

Bubalu Online LLC

5625 North Bay Road

Miami Beach, FL


Please include in your return shipment:

Merchandise Returning